Q. Can I return my registry gifts?

A. After your wedding day contact a Dillard’s store within 30 days to make returns. It’s a good idea to make an appointment so we can provide you with the best possible service. When you arrive, let us know if you need assistance with heavy or multiple items.

Dillard’s does NOT refund cash for registry returns. It is our policy to refund cash ONLY if the customer has a Dillard’s cash receipt. If you have a store credit after your returns and new purchases, we will issue the amount on a Dillard’s Gift Card for you to use to purchase merchandise in any Dillard’s store or online. A Registry Gift Card cannot be used as a payment or applied to your Dillard’s account or any other charge account.

Proof of purchase or POP labels accompany every item sold to help us track sales and returns. Items purchased in stores have the yellow POP label physically attached. Items sent from our distribution centers have the POP information on the packing insert. Leave the POP label on or with the item until you complete all your returns. Identification may be required to facilitate some returns.

If you have any questions or need assistance with a damaged item call 1-800-345-5273. Please keep any shipping and packing information to help with replacements.

Q. Where can I find my Gift Purchase History?

A. Your Gift Purchase History is located in your Online Management Center. It includes a list of the items purchased through your registry, the date of purchase, and in most cases the name of the purchaser. Use your Gift Purchase History to manage those all-important Thank You notes Viewing is completely optional. Purchased items are updated to this list daily. You may prefer to access your Gift Purchase History only after all gifts are opened.

Q. Do I have to add gift cards to my registry?

A. It’s not necessary to add gift cards to your registry; we’ve done it for you!